Refund Policy

A. Advance Payment Requirement

All fees for registration, courses, modules, and study materials offered by Go Smart Kids Education must be paid in full and in advance through the GSKE E-Smart Portal's secure online payment gateway.

B. Non-Refundable Fee Structure

Reasoning for Non-Refund:

Our service delivery model involves the immediate allocation of resources upon payment, including:

• Assignment of a dedicated Teacher/Franchisee.
• Immediate provision of access to proprietary digital content and resources on the Portal.
• Procurement and dispatch of physical study materials.

No Refund Circumstances:

The non-refund policy applies unequivocally in the following cases:

• Student Withdrawal: Voluntary discontinuation or withdrawal from the course by the Student/Parent at any time, for any reason (personal, medical, change of mind).
• Non-Attendance: Failure of the Student to attend live online or offline classes.
• Performance/Satisfaction: Dissatisfaction with teaching methodology, pace, or academic results.
• Technical Failure (User Side): Inability to access the Service due to the User’s internet, hardware, or power failure.
• Termination for Misconduct: Termination of the account by GSKE due to violation of the Acceptable Use Policy or Terms and Conditions.

C. Cancellation by GSKE (Sole Exception)

Service Interruption: In the unlikely event GSKE must permanently discontinue a course or service before completion due to internal reasons, a pro-rata refund may be considered only for the unutilized portion of the paid curriculum, calculated from the date of discontinuation notice. This is the sole exception to the no-refund rule.

D. Re-registration Policy

• Deactivation: If a student takes a break from the course for a period exceeding four (4) consecutive months, their account will be formally deactivated.
• Re-activation Fee: To resume services, a new, mandatory Re-registration Fee (amounting to 100% of the current standard registration fee) will be applicable to cover administrative, reactivation, and data archival costs. The original payment cannot be adjusted.

E. Payment Dispute Redressal

• Chargebacks: Users are discouraged from initiating chargebacks with their bank, given the explicit non-refundable nature of the fees. Initiation of a chargeback will be considered a breach of these Terms and may result in the immediate and permanent termination of the account.
• Inquiries: All payment and billing inquiries should be directed to the GSKE accounts department for resolution: [email protected].